Returns & Replacements

Customer Care

Returns & Replacements

For Returns….

If you are not satisfied with your Rusty Online purchase, simply return it to us within 30 days of purchase and we will issue you an exchange or full refund for the product, as long as it meets the following conditions.

  • The item has not been worn, marked, used or damaged
  • Includes all tags (including hygiene sticker for all swimwear) and packaging (unless faulty)


Any returns need to be approved by our customer service team, please email with your name, phone number, email address and a copy of your online order invoice. 


Once your return is received and inspected by the customer service team your refund will be processed and credited to the original method of payment within 30 days.


For Exchanges….

Please start a return and then place a new order as we do not provide an exchange service.

For Faulty Products...

Returns due to a faulty product will be accepted by Rusty within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain a replacement or refund, you will need to provide evidence of the purchase and fault with photographs and/or receipts. For more information regarding returns please email