Shipping Information

SHIPPING POLICY

Please allow 1-2 business days from the day your order is placed for items to leave warehouse plus shipping time. Please note business days are Monday-Friday and exclude federal holidays within the United States. Orders place on Friday after 12:00pm PST will ship the following Monday.
All Rusty deliveries are sent using FedEx Ground, 2-day or Express services. Cost are outlined below.
CONTIGUOUS USA
$50 AND UNDER OVER $50
Ground $7.00 FREE
2-Day $20.00 $10.00
Next Day $30.00 $20.00
HAWAII AND ALASKA
$50 AND UNDER OVER $50
Ground $15.00 $5.00
2-Day $25.00 $15.00
Next Day $35.00 $25.00
PUERTO RICO AND GUAM
Flat Fee $40

WARRANTY APPAREL AND ACCESSORIES

All Rusty product will be free from defects in materials and workmanship for 3 months from original date of purchase when used under normal conditions and for the purpose intended. This warranty does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. Please keep your order confirmation and invoice, as proof of purchase is needed

Any warranty claims need to be approved by our customer service team, please email esales@us.rusty.com with your name, phone number, email address and a copy of your online order. A return number will need to be issued before you can return any Rusty product.

RETURNS AND EXCHANGES

If you are not satisfied with your Rusty Online purchase, simply return it to us within 30 days of purchase and we will issue you an exchange or full refund for the product, as long as it meets the following conditions.

  • The item has not been worn, marked, used or damaged
  • Includes all tags (including hygiene sticker for all swimwear) and packaging (unless faulty)

If you are wanting to exchange or return boxed or packaged goods, they must be returned to us in the original unmarked packaging & in good condition. For returns via post, please ensure you pack them inside a plastic bag and ship in a satchel. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Any returns need to be approved by our customer service team, please email esales@us.rusty.com with your name, phone number, email address and a copy of your online order invoice. A return number will need to be issued before you can return any Rusty product.

Once your return is received and inspected by the customer service team your refund will be processed and credited to the original method of payment within 30 days.